Shipping:International Orders For international orders, we use DHL,FedEx or UPS international express mail service. Some remote areas will use EMS or other express services, and the final cost may get increased. Usually,goods will be shipped out within 1-3 days after receiving the order.
1.Required Delivery Information
•The information needed for shipping is your full name, address and phone number. Please make sure to write the Zip code correctly.
•Please double check your shipping address and contact number.
•The package normally takes 7 days to deliver. There may be delays due to Covid-19, hope to get your understand.
•We will send your tracking number to you within 48 hours after the goods arrive at the transfer center.
•Tracking number to verify on: http://www.dhl.com https://www.fedex.com https://www.ups.com
2.Tracking Methods
After your order is dispatched, we will send you the tracking number in a short time.There are two methods to get above information from us,
•Visit our website and re-login to check the update status.
•Check your e-mail, for we will send update status to your e-mail address.
3.Unsuccessful or Wrong Delivery
•If it’s caused because you provided incorrect or incomplete address,you need to cover the shipping fee for reshipment.
•For those customers who do not receive your parcel within 12 working days, please contact our customer service or shipping company ASAP.
Cancellations: If you want to cancel your order, please contact us immediately. Majority of orders are dispatched within 1-2 days from the order date. Shipped orders cannot be canceled. Returns in the unlikely event of manufacturing faults, we would replace/repair the products at no cost to the customer. To return an item, you must email us and inform us of the reason. We will then provide you with further instructions. Goods must be returned within 7 days of receipt date – unworn and contain all the original packaging and labels. We will credit your original method of payment. All shipping costs associated with the return of goods are the responsibility of the consumer.
Exchanges: To exchange a product, please immediately contact customer service via email, Whatsapp or Instagram and inform us of the reason. We will then provide you with further instructions. The goods can be exchanged within 7 days of the receipt date provided they are unworn and in the original condition with all the original packaging and labels .When returning an item for an exchange, please ensure that your name, address, phone number and instructions are clearly indicated. All shipping costs associated with the exchange of goods are the responsibility of the consumer.
